CUSTOMER CARE
FAQ
Find clear answers about orders, delivery, returns, sizing and customer support.
ORDERS Can I change or cancel my order?
Please contact us as soon as possible at support@ruebloom.com with your order number. If your order hasn't been processed yet, we'll do our best to change or cancel it. Once an order has been processed, we may be unable to make changes, but you can still request a return under our Return & Refund Policy.
ORDERS I entered the wrong delivery address. What should I do?
Email us straight away at support@ruebloom.com with your order number and the correct address. If your order hasn't shipped yet, we'll update it. If a package is returned to us because of an incorrect address, we'll contact you to arrange a new shipment, which may incur additional shipping costs.
DELIVERY How long does processing take?
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
DELIVERY How long does delivery take?
Once your order is processed, transit usually takes 4–9 business days, for a total delivery time of 6–12 business days. Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
DELIVERY When do I get free standard delivery?
Standard delivery is free on all orders, with no minimum purchase.
DELIVERY Where can my order ship from?
All orders ship from our warehouse in the United Kingdom. We currently deliver throughout the UK.
DELIVERY Will I be charged unexpected customs duties?
No. Your order ships from our UK warehouse to a UK address, so there are no import customs duties to pay on delivery.
TRACKING How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details. If you haven't received it or have questions about your delivery, contact us at support@ruebloom.com.
RETURNS What is the return window?
You have 30 days after receiving your item to request a return. You can check the full eligibility conditions in our Return & Refund Policy.
RETURNS How do I start a return?
Contact us at support@ruebloom.com with your order number. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
RETURNS Where should I send my return?
Please don't send anything back before your return has been accepted. Once it is, we'll send you the return address along with your return instructions. Our company address in Albuquerque is not a returns address.
RETURNS When will I receive my refund?
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If it is, you'll be refunded to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process it. If more than 15 business days have passed since approval, contact us at support@ruebloom.com.
PRODUCTS Where can I find sizing information?
You'll find the size guide on each product page, next to the size options. If you're unsure which size to choose, email us at support@ruebloom.com and we'll be happy to help
CONTACT How can I contact Ruebloom?
Email us at support@ruebloom.com or call +44 7893 945222. Our customer service hours are Monday to Friday, 09:00–17:00, and weekends, 11:00–16:00 (GMT). We aim to respond within 24 hours. You can also reach us through our contact form.