Shipping policy
Last updated: August 26, 2026
At Ruebloom, we aim to make shipping information clear and transparent so you know what to expect before placing your order.
Ruebloom is operated by RTX ECOM LLC, a New Mexico limited liability company.
Order Processing Time
Orders are generally processed within:
1–3 business days
Processing time begins after your order and payment have been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
During processing, your order may undergo order verification, preparation, quality checks, packaging, and transfer to the shipping carrier.
Processing time is separate from shipping transit time.
Estimated Shipping Time
After your order has been processed and handed over to the shipping carrier, estimated transit time is generally:
5–9 business days
Therefore, the typical estimated total delivery time is approximately:
6–12 business days from the date your order is placed.
These are estimated delivery windows and not guaranteed delivery dates.
Actual delivery times may occasionally vary because of carrier delays, weather, holidays, destination, customs processing, transportation disruptions, or other circumstances outside our reasonable control.
Where We Ship From
Ruebloom works with third-party suppliers and logistics partners to fulfill customer orders.
Some products are fulfilled and shipped from Shenzhen, China directly to customers in the United States.
Using international fulfillment partners allows us to offer our collection without representing that products are stored in or shipped from the United States when they are not.
Regardless of the fulfillment location, Ruebloom / RTX ECOM LLC remains responsible for customer support and your order experience.
For questions about an order, always contact Ruebloom directly rather than the fulfillment provider or carrier.
Shipping Destinations
Ruebloom currently ships to eligible addresses within the United States.
Shipping availability for your specific address will be confirmed during checkout.
Certain destinations or address types may have different availability or delivery times.
If we cannot deliver to the address provided, we will contact you and provide an appropriate resolution.
Shipping Costs
We offer:
FREE standard shipping on orders of $75 USD or more.
For orders below $75 USD, any applicable shipping charge will be clearly displayed at checkout before you complete payment.
There are no undisclosed mandatory shipping or handling charges added after checkout.
Customs Duties and Import Charges
Some Ruebloom orders are fulfilled internationally.
Where applicable, import duties and customs charges are handled as part of our fulfillment process.
Customers should not be required to pay additional import duties or customs charges upon delivery.
The amount displayed and accepted during checkout is intended to reflect the amount you are responsible for paying to Ruebloom for your order, subject to any applicable sales tax displayed during checkout.
If a carrier unexpectedly requests that you pay an import duty, customs charge, or similar import-related fee before receiving your package, please contact us at:
before making the payment.
Applicable U.S. sales taxes are separate from customs duties and may be calculated during checkout where required.
Order Tracking
Once your order has shipped and tracking information is available, you will normally receive a shipping confirmation email containing your tracking details.
Tracking may not update immediately after shipment.
It can take some time after carrier handoff for the first tracking scan to appear.
This does not necessarily mean that your order has not shipped.
Multiple Packages
In some cases, an order containing multiple products may be shipped in more than one package.
This can happen when products are prepared separately or fulfilled through different logistics channels.
If your order is split into multiple shipments, you may receive more than one tracking number.
You will not be charged additional shipping solely because we choose to divide your order into multiple packages.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
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recipient name;
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street address;
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apartment or unit number;
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city;
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state;
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ZIP code; and
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contact information
before submitting your order.
If you notice an error after ordering, contact us immediately at:
We will make reasonable efforts to update the shipping information if the order has not yet shipped or entered irreversible fulfillment.
Once an order has shipped, we cannot guarantee that an address can be changed.
Order Changes and Cancellations
Orders are generally processed within 1–3 business days.
You may request a cancellation or modification before your order has shipped or entered irreversible fulfillment.
Contact us as soon as possible at:
Submitting a cancellation request during the processing period does not guarantee that the order can be cancelled because some orders may enter fulfillment sooner.
Once an order has shipped, it can no longer be cancelled.
After delivery, our Return and Refund Policy will apply.
Shipping Delays
Although most orders should arrive within the estimated delivery window, delays can occasionally occur.
Possible causes include:
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severe weather;
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carrier disruptions;
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transportation delays;
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customs processing;
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public holidays;
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unusually high order volumes;
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incorrect shipping information; or
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events outside our reasonable control.
If your shipment is significantly delayed, please contact us so we can investigate.
We will not simply direct you to the carrier and leave you to resolve the issue yourself.
Lost Packages
If tracking has stopped updating for an unusual period or your package appears to be lost, contact:
We will investigate the shipment with the relevant logistics provider or carrier.
If an order is confirmed lost before successful delivery, we will provide an appropriate resolution, which may include:
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a replacement; or
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a refund.
Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please first check:
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around your property or delivery location;
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with other members of your household;
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with neighbors where appropriate;
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with building management, reception, or mailroom staff where applicable; and
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with the shipping carrier.
If the package still cannot be located, contact us at:
We will review the available tracking and delivery information and assist you with the case.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Email:
Please include:
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your order number;
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a description of the issue; and
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photographs of the damaged product and packaging where reasonably possible.
Confirmed damaged, defective, or incorrect products will be handled according to our Return and Refund Policy.
Refused or Undeliverable Packages
If a shipment cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or another customer-related delivery issue, please contact us.
We will review the circumstances individually and determine the appropriate next step.
This does not affect any consumer rights provided by applicable law.
Holiday and Peak-Season Shipping
Shipping and processing times may be longer during:
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major U.S. holidays;
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major international holidays;
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promotional periods;
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Black Friday / Cyber Monday;
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Christmas and New Year periods; or
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periods of unusually high carrier volume.
Where we are aware of material delays, we will make reasonable efforts to communicate updated delivery expectations.
Customer Support
For shipping questions or problems with your order, contact:
Ruebloom
Operated by RTX ECOM LLC
Email: support@ruebloom.com
Phone: +1 (505) 630-4799
Customer Support Hours:
Monday–Friday, 8:00 AM–7:00 PM Mountain Time (MT)
Business address:
RTX ECOM LLC
1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110
United States
Please note: This business address is not a customer return warehouse. Do not send products to this address unless Ruebloom specifically provides written instructions to do so.