Refund policy

Last updated: August 26, 2026

At Ruebloom, we want you to feel confident when shopping with us. If something is not right with your order, we're here to help.

Ruebloom is operated by RTX ECOM LLC, a New Mexico limited liability company.

30-Day Return Policy

You may request a return, refund, or exchange within 30 calendar days from the date your order is delivered.

To be eligible, please contact us within this 30-day period at:

support@ruebloom.com

Please include your order number and a brief explanation of your request.

For damaged, defective, incorrect, or materially different items, we may also ask for clear photographs or other reasonable information so we can verify the issue.

Returnless Refunds

In most approved refund cases, you will not be required to physically return the product to us.

Once your refund is approved, we may allow you to keep, donate, recycle, or responsibly dispose of the item.

Please do not send any product to our business address, fulfillment partner, or any other location unless Ruebloom specifically provides written return instructions.

Ruebloom reserves the right to request reasonable evidence before approving a refund and to require a physical return in exceptional cases where necessary.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

damaged;
defective;
the wrong product;
the wrong size or color compared with your order; or
materially different from what you purchased,

please contact us as soon as possible at support@ruebloom.com.

If the issue is confirmed as a product defect or an error on our part, we will offer an appropriate resolution, which may include:

a full refund;
a replacement; or
an exchange.

If we require the item to be physically returned because of a defect or an error on our part, Ruebloom will cover the return shipping cost.

Change of Mind, Fit, or Size

If you change your mind, the item does not fit as expected, or you would prefer another size or color, you may contact us within 30 calendar days after delivery.

Depending on the circumstances and product availability, we may offer:

an exchange;
a replacement size or color; or
a refund.

If a physical return is required for a change-of-mind request that is not caused by a defect or an error by Ruebloom, any applicable return shipping cost will be communicated to you before you proceed.

Never send an item back without first contacting us.

Exchanges

Yes, we offer exchanges for eligible items within the 30-day period.

If you would like a different size, color, or eligible product, email support@ruebloom.com with:

your order number;
the item you received; and
the size, color, or replacement you would like.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative or issue a refund.

Refunds

Once your refund request has been reviewed and approved, we will process the refund within 10 days.

Refunds will normally be issued to the original payment method used for the purchase.

After Ruebloom issues the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. These processing times are outside our control.

Refund Amount

Approved refunds may include the purchase price of the affected item.

If the problem resulted from:

a defective product;
a damaged product;
an incorrect item; or
another confirmed error by Ruebloom,

you will not be charged return shipping if a physical return is required.

Any applicable treatment of original shipping charges for other types of returns will be communicated clearly before the refund is finalized.

Promotional Gifts

Products supplied entirely free of charge as promotional gifts are not eligible for:

cash refunds; or
standard exchanges.

If a promotional gift arrives damaged or defective, please contact us and we will review the situation and may offer a replacement where available.

This does not affect any rights that cannot legally be excluded.

Orders That Arrive Late

A shipment arriving later than the estimated delivery window does not automatically qualify for a refund if the order is still safely in transit.

However, if an order is confirmed lost, cannot be delivered, or experiences an unreasonable shipping issue, contact us and we will investigate the shipment and provide an appropriate resolution.