Terms of service

Last updated: August 26, 2026

These Terms of Service ("Terms") govern your access to and use of ruebloom.com and any purchase of products or services offered through the website.

The Ruebloom store is operated by:

RTX ECOM LLC
1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110
United States

Throughout these Terms, "Ruebloom," "we," "us," and "our" refer to RTX ECOM LLC and the Ruebloom online store, as applicable.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and to the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these Terms, please do not use the website or place an order.

1. Our Online Store

Ruebloom is an online women's fashion retailer.

Our ecommerce store is hosted and powered by Shopify, which provides the online platform that allows us to offer and sell products to customers.

We may use third-party suppliers, fulfillment providers, logistics companies, payment providers, and shipping carriers in connection with operating the store and fulfilling customer orders.

Use of third-party service providers does not change Ruebloom's obligations under the policies published on our website.

2. Eligibility

By using our website or placing an order, you represent that you have the legal capacity to enter into a binding transaction under applicable law.

If you use the website on behalf of another person or organization, you represent that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product information is accurate and up to date.

Product pages may include information such as:

  • product photographs;

  • available colors;

  • sizes;

  • materials;

  • measurements;

  • fit information;

  • care instructions;

  • availability; and

  • pricing.

Because screens and devices display colors differently, the color of a product shown on your device may vary slightly from the physical item.

Minor variations in measurements, stitching, texture, or finish may also occur where normal for the type of garment or manufacturing process.

However, we do not intentionally misrepresent material product characteristics.

4. Sizing

Sizing may vary between garments, manufacturers, and styles.

Customers are encouraged to review the size information or size guide available on the relevant product page before purchasing.

Where measurements are provided, those measurements should be used as an additional reference rather than relying solely on a general size label such as S, M, or L.

If you receive an incorrect size compared with what you ordered, please contact us in accordance with our Return and Refund Policy.

5. Prices

All prices are displayed in U.S. dollars (USD) unless otherwise stated.

Product prices may change from time to time without prior notice.

The price applicable to your purchase is the price presented to you during the transaction and confirmed at checkout, subject to correction of obvious technical or system errors where permitted by applicable law.

Any applicable:

  • discount;

  • shipping charge;

  • sales tax; and

  • final order total

will be displayed during checkout before you complete your purchase.

Ruebloom does not intentionally add undisclosed mandatory charges after checkout.

6. Promotions and Discounts

From time to time, we may offer:

  • promotional discounts;

  • coupon codes;

  • free shipping offers;

  • bundles;

  • free promotional gifts; or

  • other promotions.

Promotions may be subject to:

  • eligibility requirements;

  • minimum order values;

  • expiration dates;

  • product exclusions; or

  • other disclosed conditions.

Promotional offers are valid only according to their published terms.

We do not intend to create fictitious discounts, false scarcity, or promotional offers that are knowingly unavailable.

Promotional gifts supplied entirely free of charge may be subject to different return or exchange conditions, as explained in our Return and Refund Policy.

7. Orders

Placing an order through Ruebloom constitutes an offer to purchase the products in your order.

After you place an order, you may receive an automated confirmation email.

This confirmation means that we have received your order. It does not necessarily mean that the order has already shipped.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving:

  • payment failure;

  • suspected fraud;

  • unauthorized transactions;

  • product unavailability;

  • inventory errors;

  • obvious pricing errors;

  • shipping restrictions;

  • abusive activity; or

  • other legitimate legal or operational reasons.

If we cancel an order after payment has been successfully captured, we will issue the appropriate refund.

8. Product Availability

All products are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, inventory synchronization delays or other technical issues may occasionally occur.

If an item becomes unavailable after you place an order, we may:

  • contact you about an alternative;

  • offer a replacement;

  • cancel the affected item; or

  • issue a refund.

We will not knowingly retain payment for a product that we cannot deliver without providing an appropriate resolution.

9. Payment

Payment methods available to you are shown during checkout.

Payments may be processed by Shopify and authorized third-party payment processors.

By submitting payment information, you represent that:

  • the information provided is accurate;

  • you are authorized to use the payment method; and

  • you authorize the applicable transaction.

Transactions may be subject to authorization, security screening, and fraud-prevention checks.

Ruebloom does not ask customers to send complete payment-card information by email.

10. Shipping and Delivery

Order processing and delivery are governed by our Shipping Policy.

Our current standard processing time is generally:

1–3 business days

After shipment and carrier handoff, estimated transit time is generally:

5–9 business days

Delivery estimates are estimates and are not guaranteed delivery dates.

Orders may be fulfilled through third-party logistics and fulfillment partners, including international fulfillment providers.

Some orders may be shipped from China.

Shipping availability, costs, and applicable delivery information will be displayed or disclosed before purchase as required.

For full information, please review our Shipping Policy.

11. Customs and Import Charges

Where applicable, Ruebloom arranges fulfillment so that import duties and customs charges are handled as part of the shipping process.

Customers should not be required to pay an unexpected import duty or customs charge upon delivery.

If a carrier unexpectedly requests an import-related payment, please contact us before making the payment:

support@ruebloom.com

Applicable U.S. sales taxes are separate from import duties and may be calculated during checkout where required.

12. Order Changes and Cancellations

You may request to cancel or modify an order before it has shipped or entered irreversible fulfillment.

Because orders are generally processed within 1–3 business days, customers should contact us as soon as possible.

Cancellation or modification requests cannot be guaranteed once fulfillment has started.

If your order has already shipped, it can no longer be cancelled and our Return and Refund Policy will apply after delivery.

To request a cancellation or change, email:

support@ruebloom.com

13. Returns, Refunds, and Exchanges

Eligible products may be returned, refunded, or exchanged in accordance with our Return and Refund Policy.

Our standard return window is:

30 calendar days from the date of delivery.

Do not send products to our New Mexico business address unless Ruebloom specifically provides written return instructions.

In many approved refund cases, we may not require the customer to physically return the item.

For complete eligibility requirements and procedures, please review our Return and Refund Policy.

14. Customer Accounts

Certain features may allow you to create a customer account.

You are responsible for:

  • maintaining accurate account information;

  • maintaining the confidentiality of your login credentials; and

  • notifying us if you believe your account has been accessed without authorization.

We may suspend or restrict accounts associated with fraud, abuse, security threats, or violations of these Terms.

15. Reviews and User Content

Where Ruebloom allows customers to submit:

  • reviews;

  • photographs;

  • comments; or

  • other content,

you agree that your submission will be truthful and based on your genuine experience.

You may not submit content that:

  • is knowingly false;

  • impersonates another person;

  • infringes intellectual property rights;

  • is fraudulent;

  • contains malicious code;

  • contains unlawful content; or

  • is submitted in exchange for an undisclosed incentive where disclosure is legally required.

We may remove content that violates these Terms or applicable law.

16. Intellectual Property

The Ruebloom website and its original content, including as applicable:

  • brand names;

  • logos;

  • design elements;

  • text;

  • graphics;

  • photographs;

  • product descriptions; and

  • website content

are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially exploit protected Ruebloom content without authorization, except as permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

17. Prohibited Uses

You may not use the website or Services to:

  • commit fraud;

  • make unauthorized purchases;

  • violate applicable law;

  • submit false refund claims;

  • impersonate another person or organization;

  • interfere with website security;

  • introduce viruses or malicious code;

  • scrape or access the website in an abusive manner;

  • infringe intellectual property rights;

  • attempt to gain unauthorized access to accounts or systems; or

  • use the Services for unlawful purposes.

We may restrict or terminate access where reasonably necessary to protect Ruebloom, customers, service providers, or others.

18. Third-Party Services and Links

The website may contain links to, or integrations with, third-party websites, applications, payment providers, social media platforms, or other services.

We are not responsible for the independent content, privacy practices, security practices, or terms of third-party services that we do not control.

Your use of a third-party service may be governed by that third party's own terms and policies.

19. Errors and Inaccuracies

Occasionally, information on the website may contain:

  • typographical errors;

  • inaccuracies;

  • technical errors;

  • pricing errors;

  • inventory errors; or

  • omissions.

Where permitted by applicable law, we may correct such errors and update information.

If an error materially affects an order you have already placed, we will provide an appropriate resolution, which may include contacting you, correcting the order with your agreement, or issuing a refund.

20. Website Availability

We aim to keep the website available and functional, but we do not guarantee uninterrupted or error-free access.

Temporary interruptions may occur because of:

  • maintenance;

  • hosting issues;

  • third-party outages;

  • security incidents;

  • technical problems; or

  • circumstances beyond our reasonable control.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an "as available" basis.

Nothing in these Terms excludes any warranty, consumer protection, or other right that cannot legally be excluded.

Product-specific rights relating to damaged, defective, or incorrect products remain subject to applicable law and our Return and Refund Policy.

22. Limitation of Liability

To the maximum extent permitted by applicable law, RTX ECOM LLC and Ruebloom will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from your use of the website.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims caused by your unlawful use of the Services or your material violation of these Terms.

This provision does not require consumers to indemnify Ruebloom for Ruebloom's own unlawful conduct, negligence, or obligations that cannot legally be transferred.

24. Privacy

Our collection and processing of personal information are governed by our Privacy Policy.

Please review the Privacy Policy to understand:

  • what information we collect;

  • how we use it;

  • who we disclose it to; and

  • the privacy rights that may apply to you.

25. Governing Law

These Terms are governed by the laws of the State of New Mexico, United States, to the extent permitted by applicable law.

Nothing in this section deprives a consumer of any mandatory protection provided by the law that legally applies to that consumer or transaction.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

27. No Waiver

If Ruebloom does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce that provision later.

28. Entire Agreement

These Terms, together with policies and disclosures incorporated by reference, constitute the agreement between you and Ruebloom regarding your use of the Services and purchases made through the website.

Relevant incorporated policies include:

  • Privacy Policy;

  • Shipping Policy;

  • Return and Refund Policy; and

  • other applicable checkout or promotional terms.

29. Changes to These Terms

We may update these Terms from time to time for:

  • legal;

  • regulatory;

  • operational;

  • security; or

  • business reasons.

The updated Terms will be posted on this page with a revised "Last updated" date.

Changes will apply prospectively from their effective date unless applicable law requires otherwise.

30. Contact Information

Questions about these Terms may be directed to:

Ruebloom
Operated by RTX ECOM LLC

1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110
United States

Email: support@ruebloom.com
Phone: +1 (505) 630-4799

Customer Support Hours:
Monday–Friday, 8:00 AM–7:00 PM Mountain Time (MT)